Indian Railways has more than 8700 stations and it has always been the endeavour of the Railways to provide adequate amenities to passengers at Railway Stations, including those for differently abled passengers (Divyangjan) which is a continuous process. Provision of facilities for Persons with Disabilities (Divyangjan) are to be provided at all stations over Indian Railways based on the needs of travelling public and availability of funds. In order to provide better accessibility to Persons with Disabilities (Divyangjan), Short Term Facilities and Long Terms facilities have been planned at all stations, beginning with Non Suburban Group ‘NSG 1’, ‘NSG 2’, ‘NSG 3’ & ‘NSG 4’ (erstwhile ‘A-1’, ‘A’ & ‘B’) category stations. The details of Railway stations provided with Short-Term Facilities so far for Persons with Disabilities (Divyangjan) under all categories of stations over Indian Railways are as under:-
S.No. |
Facility for Persons with Disabilities (Divyangjan) |
Approximate number of stations, where facility provided |
1 |
Standard ramp for barrier free entry |
2670 |
2 |
Earmarking at least two parking lots |
1604 |
3 |
Non-slippery walk-way from parking lot to station building |
1557 |
4 |
Signages of appropriate visibility |
1607 |
5 |
At least one drinking water tap suitable for use by Persons with Disabilities (Divyangjan) |
2184 |
6 |
At least one toilet (on the ground floor) |
2757 |
7 |
May I help you booth |
1322 |
Long-Term Facilities are to be provided for Divyangjan at ‘NSG-1’ to ‘NSG-4’ categories of stations, which are as follows:-
S..No. |
Facility for Persons with Disabilities (Divyangjan) |
Approximate number of stations, where facility provided |
1 |
Engraving on edges of platforms |
1939 |
2 |
Provision of facility for inter-platform transfer |
1288 |
Further, in order to facilitate easy movement of elderly, sick and differently abled passengers and for smooth access to platforms of major railway stations and for ease of movement, escalators/lifts are being provided as part of ‘Sugamya Bharat Abhiyan’. So far, 669 escalators at 240 stations and 493 lifts at 214 stations have been provided.
All General Managers of Zonal Railways have been instructed to provide Special Training Modules on Soft Skills as a part of Initial/Refresher/Special Courses to all frontline staff directly dealing with customers wherein greater thrust has been given towards customer satisfaction and the need to focus on customer as principal client.
All commercial frontline staffs are given special training on passenger amenities wherein training on special facilities provided for Physically Challenged persons and provision of wheel chair are given.
This information was given by the Minister of Railways and Commerce & Industry, Shri Piyush Goyal in a written reply to a question in Lok Sabha today.
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SVS/AP/ENS