For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s social economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The DoP also acts as an agent for Government of India in discharging other services for citizens such as Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension payments. In the year 2020, the Department strengthened its supply chain through capacity upgradation and expanding Road Transport Network. It played important role in countering impact of COVID-19 pandemic by enabling doorstep delivery of financial services and medicines etc. The Year End Review for Department of Posts highlights the achievements, and progress on various initiatives of department in the year 2020.

1.         Supply Chain and e-Commerce: Mail, Express Services and Parcel:

2.         Banking Services and Financial Inclusion:

3.         Postal Life Insurance (PLI)/Rural Postal Life Insurance (RPLI):

4.         Citizen Centric Services:

There are 100+ CSC Services which are offered through these post officeswhich include Government to Citizen Schemes(G2C) such as Pradhan Manthri Street Vendors’ AthmanirbharNidhiYojana (PMSVANIDHI), Pradhan Manthri Jan ArogyaYojana (Ayushman Bharat), Pradhan ManthriShram Yogi Maan-dhanYojana (PM-SYM), Pradhan MantriLaghuVyapari Maan-dhanYojana (PM-LVM), The Election Card Printing, E-Stamp Service, and Various e-District Services. Some of B2C (Business to Citizens) Services offered includes Bharat Bill Payment System Bills (Electric, Gas, Water bills etc...), Renewal Premium collection for Life Insurance Policies and General Insurance such as Motor Vehicle, Health and Fire Insurance etc, Third party services such as EMI collections for various loans offered by financial institutions and submission of online application forms for loans and Travel services such as Ticket booking service is available for Flight, Train and Bus Tickets.

5.         Public Grievances:

S. No.

Year

Complaints received during the period

Complaints settled during the period

% of settlement

Average disposal time (days)

1

01.01.2020 to

30.11.2020

57604

56935

98.8%

16

S. No.

Year

Complaints received during the period

Complaints settled during the period

% of settlement

1

01.01.2020 to

30.11.2020

197801

195896

99%

6.         Initiatives taken by the Department in the COVID-l9 situation:

7.         Miscellaneous:

******

Monika

For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s social economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The DoP also acts as an agent for Government of India in discharging other services for citizens such as Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension payments. In the year 2020, the Department strengthened its supply chain through capacity upgradation and expanding Road Transport Network. It played important role in countering impact of COVID-19 pandemic by enabling doorstep delivery of financial services and medicines etc. The Year End Review for Department of Posts highlights the achievements, and progress on various initiatives of department in the year 2020.

1.         Supply Chain and e-Commerce: Mail, Express Services and Parcel:

2.         Banking Services and Financial Inclusion:

3.         Postal Life Insurance (PLI)/Rural Postal Life Insurance (RPLI):

4.         Citizen Centric Services:

There are 100+ CSC Services which are offered through these post officeswhich include Government to Citizen Schemes(G2C) such as Pradhan Manthri Street Vendors’ AthmanirbharNidhiYojana (PMSVANIDHI), Pradhan Manthri Jan ArogyaYojana (Ayushman Bharat), Pradhan ManthriShram Yogi Maan-dhanYojana (PM-SYM), Pradhan MantriLaghuVyapari Maan-dhanYojana (PM-LVM), The Election Card Printing, E-Stamp Service, and Various e-District Services. Some of B2C (Business to Citizens) Services offered includes Bharat Bill Payment System Bills (Electric, Gas, Water bills etc...), Renewal Premium collection for Life Insurance Policies and General Insurance such as Motor Vehicle, Health and Fire Insurance etc, Third party services such as EMI collections for various loans offered by financial institutions and submission of online application forms for loans and Travel services such as Ticket booking service is available for Flight, Train and Bus Tickets.

5.         Public Grievances:

S. No.

Year

Complaints received during the period

Complaints settled during the period

% of settlement

Average disposal time (days)

1

01.01.2020 to

30.11.2020

57604

56935

98.8%

16

S. No.

Year

Complaints received during the period

Complaints settled during the period

% of settlement

1

01.01.2020 to

30.11.2020

197801

195896

99%

6.         Initiatives taken by the Department in the COVID-l9 situation:

7.         Miscellaneous:

******

Monika